Which metrics are most frequently used in assessing quality failures and the impact these failures have on costs?
Discussion Why Quality Matters Option 1 There are a number of resources for both industry professionals and consumers that analyze and publish quality metrics. Examples include: Hospital Compare – published through Medicare.gov, J.D. Power – well known for its car reviews, and Quality Magazine and Quality Digest are two resources used by OM professionals. Locate and post a link to a quality review resource that is used in your industry (select one that is different from what has already been posted by your peers). What information do these resources provide about how they collect and analyze data, and develop reports and (if applicable) rankings? Which metrics are most frequently used in assessing quality failures and the impact these failures have on costs? How can this resource be used by OM professionals to support quality improvement initiatives? https://services.hbsp.harvard.edu/lti/links/content-launch