Describe how you have seen the application managed. How would you improve this process?

Assignment is for IT Application Management
a. Select a typical application that you are familiar with. Describe how you have seen the application managed. How would you improve this process?
b. Hint: Think of things like problems with the applications, improvements to the application, application reporting needs, level of support and training provided.
This is an Information Technology class for a master’s in supply chain management. The application I would like is Enterprise Resource Planning and one that is comprehensive with core business models such CRM, HR, BI, finance, warehousing, cloud deployment, supply chain, procurement. The vendors can be SAP, NetSuite, Microsoft Dynamic, Oracle, Sage. I have personal business experience with SAP and Microsoft Dynamics. I am looking for real business and user case examples.
The deadline is 2/19 at 7pm CST and 19:00

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