What is service process matrix?

Please post comments and discuss what you learned in this chapter.
The goal is not to be verbose. But to be concise using an easy to understand language. You may want to use familiar example that you have dealt with in your everyday life. Think of explaining the big ideas rather than details.
Topics to consider to discuss:
1- What are the steps in the process of product design?
2- Describe benchmarking, perceptual maps, and reverse engineering.
3- Explain rapid prototyping and concurrent design.
4- How service is different from goods?
5- What are the steps in designing service.
6- What is service process matrix?
7- Explain the general idea of analyzing waiting lines.
(IN ORDER TO WRITE THESE DISCUSSIONS, YOU MUST LOGIN TO THIS WEBSITE I LISTED BELOW WITH MY USERNAME AND PASSWORD TO ACCESS THE CHAPTERS TO READ.)
Website: Website: https://www.vitalsource.com/
Login username: for assigned writer
Then, click, “Helen’s Bookshelf” You’ll see, Operations and Supply Chain Management
Click continue reading. Read Chapters 4 and 5 Product and Service Design.

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