What is the relationship between patient satisfaction and the quality of care?

Purpose
This assignment is intended to help you learn to do the following:
Evaluate the elements and procedures for
assuring quality in healthcare services;
evaluate the impact of technology on quality
of care.
Describe how healthcare services are
accessed and delivered in the United States.
1. Complete the Module 4 Readings prior to
working on this assignment. Document your
thoughts as you read.
2. Conduct research to address the following
questions. Use the resources at the Franklin
University Library to obtain at least three
relevant, scholarly sources.
o Adverse events are defined as an
outcome measure. What are adverse
events? What do they tell us about the
quality of care?
What is the relationship between
patient satisfaction and the quality of
care? Identify and describe the
elements that go into making an
effective program to measure quality in
a healthcare organization.
3. Write a three- to four-page paper, in which
you address each of the items you
researched. Incorporate your notes from the
readings as well.

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