How effective have you found these tools to be at achieving quality by design?

The Kano Model
If you ask leaders from any organization, whether for-profit or not-for-profit, what matters most to their business, you will get some version of, “the customer comes first,” or, “if we delight our customers, we will be successful.” However, many organizations struggle to find the optimal match between what they can deliver and what their (ideal) customers really want.
Drawing on Kano’s model (see pp. 105-106),
Where should companies spend the bulk of their quality efforts, focusing on dissatisfiers, satisfiers or exciters/delighters? Why?
Select a key product or service your organization offers. Briefly summarize one example of feedback about quality from customers regarding dissatisfiers, satisfiers, and exciters/delighters.
Where does your organization focus most of its quality and customer satisfaction efforts? Is this approach working? Explain.
Quality by Design
Quality by Design should be the aspiration of all organizations because it shifts the focus of quality initiatives from inspection and control to getting it right the first time.
Discuss the pros and cons of Design Thinking, Quality Function Deployment and Design for Six Sigma in the development of new products or services.
What tools do you currently use, or have used in the past, to identify customer needs and to incorporate the Voice of the Customer into design requirements?
How effective have you found these tools to be at achieving quality by design?
Post your initial response by Wednesday, midnight of your time zone, and reply to at least 2 of your classmates’ initial posts by Sunday, midnight of your time zone.​

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