forms of verbal communication and forms of non-verbal communication

Write a scriipt in which you are a case manager meeting a new client who appears to be very nervous. As a helping professional, your goal is to establish a warm and welcoming environment for your client by demonstrating effective communication skills. Develop a short scriipt demonstrating the use of two forms of verbal communication and two forms of non-verbal communication to establish rapport with the client. Please include a one page written summary including the forms of verbal communication and forms of non-verbal communication that were used in the scriipt.
A reference page in APA format listing at least 2 references.

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