How these milestones have influenced healthcare quality.

1a. (2.5 points) Using a table, outline key milestones regarding physician education, licensure, and practice regulations in the US and describe how these milestones have influenced healthcare quality.
1b. (5 points) Healthcare organizations that use Lean as a quality improvement technique often focus on ways to streamline their process and reduce waste. Provide a new example (not found in the text) of each of the seven areas of focus.
1c. (2.5 points) Discuss the importance of focusing on the customer and their requirements as a foundation for performance improvement.
Readings:
Hickley, & Giardino – Chapters 1 & 2
Phillips, Phillips & Buzachero – Chapter 1
Shaw & Carter – Chapters 1-3
Textbooks:
-Hickey, J., & Giardino, E. (2022). Evaluation of Quality
in Health Care for DNPs, 3rd Edition. Springer. ISBN-
13:978-0826175229
(Required)
-Shaw, P., & Carter, D. (2019). Quality and Performance Improvement in Healthcare: Theory, Practice, and Management. 7th edition. AHIMA Press. (Required)
-Phillips, P. P., Phillips, J. J., & Buzachero, V. (2013). Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs (1st edition.). McGraw-Hill Education LLC. ISBN-13: 978-0071812719

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