identify the characteristics of effective crisis workers across a broad spectrum.

Use your James and Gilliland text to read the following:
Chapter 2, “Culturally Effective Helping in Crisis,” pages 28–46.
Chapter 6, “Telephone and Online Crisis Counseling,” pages 119–142
Chapter 1 of your text describes the characteristics of effective crisis workers. Together with what you have learned there, adding culturally effective helping from Chapter 2, identify the characteristics of effective crisis workers across a broad spectrum. Discuss how these characteristics influence the helper’s approach to counseling the client and include specific action strategies. From a multicultural perspective, include the potential benefits and disadvantages that telephone and online crisis counseling presents. Use the link in the Resources to apply the ACA’s ethical standards to crisis counseling that occurs via telephone or Internet. Your initial post should be at least 250 words and include at least one journal reference in addition to your textbook.
ACA Ethics and Professional Standards.

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